15-17 Lawn Avenue Stourbridge
Tongue Tie Matters
Hiscox Insurance Company Ltd, 1 Great St Helen's, London, EC3A 6HX.
Registered member of ICO (Information Commissioner's Office)
The following page details how and why I collect and process your personal data that you share with Tongue Tie Matters. Furthermore this page details how information may be shared, how and for how long it is stored and how you can access stored information.
I am professionally registered with the Nursing and Midwifery Council (NMC)and in doing so adhere to their code of conduct. This code outlines privacy and confidentiality issues. The NMC’s Code of Conduct require that I keep clear and accurate records relevant to my practice. It is important that data is up to date and accurate, any changes to personal data can be emailed to
Accurate stored information enables me to contact you before and after any consultations.
The GDPR (General Data Protection Regulations) enhances and replaces the current Data Protection Regulations as of 25/05/2018. Anyone who holds personal data of any EU citizen through personal identifiable records and mailing lists are obliged to comply.
How data is collected
All contact relevant to your consultation disclosed/shared via phone, text, messenger, email, social media and face to face will be both collected and recorded. At every contact every step will be taken to ensure your information is secure. Liaisons made by text, email, messenger and social media may not be secure so keep this in mind when using these channels of communication.
Collected data may include stored records, which will contain your personal information, demographic information, include summaries of consultations, photograph images of baby’s oral cavity and copies of emails, texts, social media liaisons.
I take 'before' and 'after' photographs as a visual aid for documentation, these are of your infant's mouth only these are taken in all cases where appropriate. Photographs are taken in your presence. If you select so on the images section of the consent form these images may be used for training, online publication (website and Facebook group) or in future clinics by myself and other tongue tie practitioners in both private and NHS sectors.
How data is used
Your contact information may be used at a later date for the purposes of follow up, audit and for professional reflection.
Storage of your information
Shared data is stored in accordance with the Data Protection Act, governed by the ICO. This data is the property of Leanne Cruickshanks. Information is initially stored on a password protected electronic device with embodied security software. Passwords are not written anywhere or shared with anybody other than Leanne Cruickshanks of Tongue Tie Matters. Long term information is stored on encrypted memory sticks kept securely in two different locations. Manual data (for example historical and current appointment diaries) when not in direct use are kept in a locked filing cabinet, the venue is protected by an integrated alarm. Any unofficial papers (memos and logs) are cross-shredded.
Access to your personal data will be limited to Leanne Cruickshanks, third parties (as stipulated within this notice) and agents acting on her behalf (for example with any administrative and support staff associated with Tongue Tie Matters).
In the event of a data breach I will notify you and any applicable regulator of the breach where I am legally required to do so.
By law basic information about you (including Contact, Identity, Financial and Transaction Data) will be retained for six years after the date of discharge for tax purposes.Children’s medical records have to be kept for 25 years by law. After 25 years has passed, the records are securely destroyed (cross-shredded, erased, or burnt).
In some circumstances you can ask me to delete your data: see below for further information.
For research use your shared data would be anonymous, in this event your data may be used for longer in which case this information indefinitely may be used without further notice to you.
Your information will not be stored online and will not be subscribed to mailing lists.
The Sharing of your data
Your data may only be shared with the following third parties:
The General Practitioner (GP) for any consultation irrelevant of consultation outcome. This is so it can be recorded by the babies registered GP for intended inclusion with your baby’s records.
I may contact your midwife, GP, Health Visitor (HV) or other healthcare professionals involved in your care and share liaison information and consultation summary information. This would be discussed with you first unless there are any concerns about the safety of your baby then I have both a legal and professional obligation to share relevant information with the relevant agencies and in this case your consent is not required.
Anonymised data may be used and shared for the purpose of audit and research.
In the event of a complaint or claim relevant information will be shared with my indemnity provider and any associated legal team.
Transaction and financial data will be shared with my accountant, bank, card payment machine provider and may be shared by HMRC.
Third parties with whom information has been shared are required by law to respect the security of your shared data and to treat it in accordance with the law.
Shared data is not transferred outside the European Economic Area (EEA).
This privacy notice only applies to Tongue Tie Matters. It does not apply to any sites I recommend you to read. Please refer to each individual sites privacy notices particularly if you share your information with them. If you choose to 'like' or join any related social media pages, such as my Facebook group, please read Facebook’s own privacy notices/terms.
Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:
To provide education around identification, management and post procedure care/advice. I have previously taught sessions
- Request access to your personal data.
- Request correction of your personal data.
- Request erasure of your personal data.
- Object to processing of your personal data.
- Request restriction of processing your personal data.
- Request transfer of your personal data.
- Right to withdraw consent.
Follow up liaisons either for face to face consultation or with text/telephone may be made. You may 'opt-out' of any follow-up texts/support at any point by advising me via written or a verbal liaison.
You can see more about these rights at:
If you wish to exercise any of the rights set out above, please email email@example.com
Requesting your data:
Requests for your shared data is at no charge. Refusal to provide your request may occur if your requests are considered excessive or repetitive.
If you would like a manual copy of babies records this request must be made in writing. You will then be able to collect a manual copy from myself. I will not email these to you as this is not a secure way to transfer and protect your personal information. Before records will be issued, for security reasons, proof of identification would be required (Childs Personal Child Health Record PHCR, Childs NHS number) and a signature on receipt.
In the event of my death, measures are in place to allow you to still access your records.
Once a request has been made contact with yourself to discuss your request will be made in a timely manner and issued to you by an agreed time.
The information contained on this page will be presented to you in electronic format at the start of your consultation and you will be asked to electronically sign that you have both read, understood and agreed to this information on data.
If you are not happy with either data collection or usage, you have the right to complain to the UK supervisory authority for data protection
Information Commissioner’s Office (ICO),
Telephone: 0303 123 1113
Information Commissioner’s Office,
Any complains will be respected and taken seriously. Practice will be reflected upon and amended where appropriate in the event of any complaint in order to improve patient care therefore after.
Complaints can be made via email to firstname.lastname@example.org
or in writing to
Tongue Tie Matters
Stourbridge Osteopathic & Acupuncture Clinic
15-17 Lawn Avenue
These can be made by baby’s parent/legal guardian or by an authorised person acting on their behalf.
Acknowledgment of complaint receipt will be via email or written letter in a timely manner. A response will be made to any complaint. If you feel the response is not suffient you may formally file a complaint to my Professional Indemnity Insurance Provider (Hiscox), to the Nursing and Midwifery Council (NMC) or to the Association of Tongue Tie Practitioners (ATP).
Copyright to Leanne Cruickshanks Tongue Tie Matters 10/05/18.